Spoonflower Reviews

Spoonflower.com has a specific Return and Exchange policy. Every order is print-on-demand, so they are unable to restock, resell, or exchange any orders. However, if a flawed or damaged item is received, they stand by their Happiness Guarantee and will gladly replace it or refund it. Test swatches are intended to help see a product in person and make a decision on the final order. Because test swatches are also printed on demand, they are not eligible to be returned for a credit or refund. Refunds typically take 3 to 5 business days to post to an account, but may take up to a full month. If an order has already shipped, shipping charges may or may not be returned depending on the reason for the refund/credit. Gifts cannot be returned or exchanged. If there are flaws or construction issues with the order, they ask to be contacted with the Order ID and images of the items in question.

As for the Shipping Policy, Spoonflower will print and ship from their United States facilities to locations all over the world except certain countries. Shipping rates are calculated based on the product and amount ordered, the shipping destination, and the delivery option. They offer three delivery options: Standard Delivery, Guaranteed Delivery, and Rush Delivery. The best way to determine the shipping rates and other charges for an order is to add the desired products to the cart and begin the process of checking out. Some international shipments may be subject to customs fees outside of Spoonflower's control. They will gladly reprint and reship any flawed order at their expense by Guaranteed Delivery. They will need a physical delivery address for this expedited option. Otherwise, they will need to ship the goods by Standard USPS delivery..

Spoonflower.com is transparent with its pricing. There are no setup costs, screen charges, or hidden fees. The cost is determined by the fabric or wallpaper, any relevant sewing charges for home decor items, and shipping. Printing is provided at no additional cost. However, orders placed on Guaranteed or Rush delivery will be charged accordingly for expedited service. When you upload your own artwork, you will always receive a 10% off with the Everyday Designer Discount. All prices listed on the Spoonflower website are in US dollars (USD). It's important to note that tariffs or third party customs charges are not determined by Spoonflower. These are required by law and cannot be avoided. Customers often inquire for shipping prices, but since there are so many variables - such as weight and size of substrates - the best way to determine all costs is to drop all the items you plan to purchase into your cart and proceed through the first two steps of Checking Out. Be sure to enter the correct shipping address so that the shipping charges and applicable sales tax in step two are accurate. As a print-on-demand company, you are required to pay upfront. They are not able to offer split payments or offer terms. However, if you need to pay using two different cards, there are workarounds available..

Spoonflower.com accepts the following payment methods: Credit and debit from all major card companies including: Visa, MasterCard, Discover (for USD purchases only), American Express (for USD purchases only). Other payment methods include PayPal and Afterpay. Afterpay is available in certain locations, and conditions apply. Spoonflower also accepts Spoondollar credits from Artist Sales and Commissions and Spoonflower gift certificates. Payments are processed securely through a third party vendor. Orders must be placed and processed through the Spoonflower Marketplace. While a Spoondollar credit can be applied in combination with a credit card on an order, multiple payment methods cannot be used on a single order. Items placed by Afterpay must be produced within certain time requirements. Since production times will vary based upon demand, the method may not always be available for all products..

Spoonflower.com offers a wide range of products and services. The popular products include Wallpaper, Wall Hangings, Throw Blankets, Tea Towels, Table Runners, Standard Pillow Shams, Square Throw Pillows, Sheet Sets, Round Tablecloths, Rectangular Tablecloths, Placemats, Lumbar Throw Pillows, Extra Long Lumbar Throw Pillow, Euro Pillow Shams, Duvet Covers, Dinner Napkins, Curtains, Cocktail Napkins, and Fabric. These products feature various designs, such as the popular Elegant Art Deco bats and flowers in teal, gold, black, and pink. Spoonflower also offers collections curated by different users, featuring a variety of designs and themes. For example, there are collections for Infinity scarves, Winter Park Hat Co Liner options, Colors, My favorite patterns fabric, and plants. These collections contain numerous designs curated by different users, providing a wide range of options for customers. Spoonflower's marketplace is designed to cater to artists, interior designers, customers, and sewists, offering a variety of products, services, and programs..

To create a custom design on Spoonflower, follow these steps:

1. Create a design: This can be done using graphic design software like Procreate or Canva. The design should be saved in either JPG or PNG format, with a resolution of 150 DPI, and the file size should be under 40 MB.

2. Upload the design: Log into the Spoonflower account and upload the created design.

3. Adjust the design: Once uploaded, the design can be adjusted for repeating patterns and size. It's also possible to choose the type of wallpaper or fabric for the design.

4. Order a swatch: Before finalizing the design, it's recommended to order a swatch to see how the design looks on the chosen material.

5. Sell the design: If desired, the design can be sold on the Spoonflower Marketplace, where indie artists earn commissions from every sale.

Remember, it's not necessary to be a professional designer to create something beautiful on Spoonflower. The platform makes it possible for individuals to design, print, and sell their own custom fabric, wallpaper, and gift wrap. Happy designing!

To contact Spoonflower for a refund or replacement, several methods are available. One can send a message through the Contact Us section on their website. Spoonflower responds to each message as quickly as possible. Another method is to email them directly at help@spoonflower.com. This method is particularly useful for sharing images, links, and articles directly with Spoonflower.

There is also an option to live chat with a member of their Help Team. This service is typically available from 9 am to 5 pm Eastern Time, Monday through Friday. To initiate a live chat, click the Help button on the bottom right-hand side of any Spoonflower site page. Enter a search question first and review search results. If the question isn't answered, click the Live Chat button.

Spoonflower can also be contacted through Direct Message (DM) on Social Media platforms like Facebook, Instagram, and Twitter at @SpoonflowerHelp. Please note that Spoonflower does not have an incoming call center and cannot place orders over the phone. If a phone call is deemed necessary, please reach out to them in one of the ways listed above.

When reaching out, it's beneficial to include as much information as possible. This includes the Order Number, the Email address of the account used to place the order, First and last name, Design URLs or Design IDs, Copy and Pasted Design Names, and Artist information. For orders of Spoonflower designs placed through Shutterfly, please reach out directly to Shutterfly Customer Support.

If a product is flawed or damaged, Spoonflower stands by their Happiness Guarantee and will gladly replace it or refund it. They offer a 30-day window from when the order is shipped from their factory to review the order. If a print flaw or product issue is found, contact them through their Help Center. A customer service representative will get back as quickly as possible. Please include the original email used when placing the order, the Order ID, and photos clearly showing the print issues or design concerns in the first message. For questions of scale, include a ruler or coin in the photo for visual reference. After reviewing this information from the order, they will contact with what steps can be taken to make things right..